Internal knowledge assistants
Answer team questions from SOPs, policy documents, templates, and implementation notes.
RAG & Knowledge Systems
Controlled rolloutKnowledge assistants that answer from your documents, not guesses.
Solvio builds retrieval-augmented generation systems that help teams get accurate answers from policies, SOPs, product information, and internal documentation. Knowledge systems are in controlled rollout: we take on a small number of builds, prioritising existing clients, so each one is grounded, tested, and genuinely trustworthy.
In controlled rollout. Builds are scheduled selectively, with existing voice and automation clients first.
Why it matters
What this changes for your business.
Reduce search time
Give staff one place to ask operational questions instead of hunting across folders and tools.
Improve answer consistency
Ground responses in approved material so customers and staff get the same version of the truth.
Protect sensitive knowledge
Design access rules and answer boundaries around who should see what.
What we build
Capabilities, in plain terms.
Support knowledge bots
Help customers and agents find reliable answers from product, service, and support content.
Sales enablement assistants
Surface product details, pricing rules, objection handling, and proposal guidance.
Document intelligence
Extract structured answers from messy documents and route them into useful workflows.
How it works
From first conversation to launched system.
- 01
Audit the knowledge base
We identify the source material, quality gaps, access needs, and answer boundaries.
- 02
Structure retrieval
We chunk, index, tag, and connect content so the assistant can retrieve the right context.
- 03
Validate answer quality
We test against real questions and tune retrieval, citations, fallback rules, and escalation paths.
Pricing
Scoped builds with ongoing care.
Indicative pricing for rollout builds — confirmed in your written quote after a scoping conversation. Prices ex-GST.
Most popular
Knowledge base build
from $2,900 one-time build
Your documents turned into a searchable, answerable, source-cited system.
- Content audit and structuring
- Retrieval design and testing
- Citation and fallback rules
Care plan
$290 per month
Content updates, retraining, and answer-quality reviews as your business changes.
- Scheduled content refreshes
- Answer-quality monitoring
- Boundary and access updates
Comparable SME knowledge-system projects in Australia typically run $5,000–$25,000 — rollout pricing reflects our config-driven platform, not reduced scope.
Works with
Connected to what you already use.
- Google Drive
- Notion
- SharePoint
- Help centres
- CRMs
- Slack
Questions
Asked before, answered honestly.
What does RAG mean?
RAG means the AI retrieves relevant content from your approved knowledge sources before answering.
Do our documents need to be clean first?
They do not need to be perfect, but we will identify gaps and structure the content that matters most.
Can it cite sources?
Yes. We can design responses that include source references so staff can verify important answers.
Next step
Bring the workflow. We will map the system.
Tell us how calls and follow-up work today, and we will show you exactly what Solvio would change — with a live demo, not a slide deck.