Legal
Privacy Policy
This policy explains what personal information Solvio collects, why we collect it, who we share it with, how long we keep it, and how you can access or correct it.
Last updated 28 July 2026
Who we are
Solvio Technologies Pty Ltd (ABN 58 698 983 112), trading as Solvio AI, is an Australian company based in Sydney, New South Wales. We build and operate AI voice receptionists and automation systems for Australian businesses.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can reach our privacy contact at hello@solvio.com.au.
Two different roles
It matters which situation you are in, because it changes who is responsible for your information.
If you contact us directly — through the enquiry form on this site, the missed-call calculator, or by email — Solvio decides how your information is handled, and this policy applies in full.
If you called a business that uses Solvio to answer its phone, that business is the one you have a relationship with. We process the call on their behalf and under their instructions. This policy describes what we do with that information, but requests to access or delete it are best directed to the business you called — and we will help them respond.
What we collect
When you use this website
Our enquiry form collects your name, business email, and a description of what you are trying to solve. It also optionally collects your phone number, company name, the service you are interested in, your budget range, and your timeline. The missed-call calculator collects your name, email, optionally your phone number, and the figures you enter.
We record which page you came from when you submit an enquiry, so we know what prompted you to get in touch before we call you back.
This site does not use advertising or analytics cookies. We do not track you across other websites, and we do not sell personal information to anyone.
When we answer calls for a client
Where a business uses our AI receptionist, we process what a caller says during the call. That typically includes the caller's name and phone number, the address or suburb of the job, a description of what they need, and how urgent it is. Where call recording applies, the greeting discloses it before the conversation continues, as the law requires.
We do not ask callers for payment details, and our agents never request them.
Why we collect it
- To respond to your enquiry and arrange a consultation.
- To provide the service our client has engaged us for — answering their calls, capturing the job, and notifying their team.
- To operate, secure, support, and improve our systems, including diagnosing faults.
- To meet our legal and record-keeping obligations.
If you do not provide the information marked as required on our enquiry form, we will not be able to respond to you.
Who we share it with
We use the following service providers to deliver our service. They may handle personal information on our behalf, and are permitted to use it only for the purpose described.
| Provider | Purpose | Processed in |
|---|---|---|
| Postmark | Sends enquiry notifications and reports by email | United States |
| Netlify | Hosts and serves this website | United States (global CDN) |
| Fly.io | Runs our lead-handling application | Sydney, Australia |
| MongoDB Atlas | Stores lead and call records | Sydney, Australia |
| Twenty | Customer relationship management | European Union |
| Vapi | Voice AI processing for calls answered on a client's line | United States |
| Twilio / Vonage | Telephony and SMS delivery | United States and Australia |
Where we answer calls for a business, we also disclose the captured lead to that business — which is the entire point of the service.
We may disclose personal information where the law requires or authorises it. We do not sell personal information, and we do not disclose it for anyone else's marketing.
Overseas disclosure
Our core infrastructure runs in Sydney. As the table above shows, some of the providers we rely on process information overseas — principally in the United States and the European Union. By using our service you acknowledge that this overseas processing occurs. We take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles, but we cannot control the laws of every country in which they operate.
How long we keep it
Our retention periods are enforced by the systems themselves, not only by policy:
- Raw call payloads
- Up to approximately 30 days.
- Transcripts, recordings, and call summaries
- Up to approximately 90 days.
- Captured lead summaries (name, contact, job details)
- Retained for the client business as its own business record, for as long as that business needs them.
- Website enquiries you send us
- Kept for up to 24 months after our last contact with you, then deleted — sooner if you ask.
How we protect it
- Information is encrypted in transit.
- Access to production systems is restricted to people who need it, and secrets are managed centrally rather than shared.
- Each client's data is separated so one client's information is never exposed to another.
- Retention limits are applied automatically, so old records are removed rather than accumulating indefinitely.
No system is perfectly secure. If a data breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires.
Accessing, correcting, or deleting your information
You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email hello@solvio.com.au and we will respond within 30 days.
We may need to verify who you are before acting on a request. If we refuse a request, we will tell you why in writing. If your information relates to a call you made to a business that uses Solvio, see “Two different roles” above.
Complaints
If you think we have mishandled your personal information, please tell us first at hello@solvio.com.au. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Cookies
This site uses only the cookies and local browser storage needed to make it work — for example, remembering your scroll position as you move between pages. There are no advertising or third-party tracking cookies. If we add analytics in future, we will update this policy before turning it on.
Changes to this policy
We may update this policy as our service changes. The date at the top of this page always reflects the current version. If we make a change that materially affects how we handle your information, we will take reasonable steps to tell you.
See also our Terms of Use.