AI Chat Assistants

Controlled rollout

Chat assistants that turn website visitors and staff questions into handled workflows.

Solvio builds chat assistants for lead capture, customer support, internal helpdesks, and operational triage — grounded in your business rules and connected to the systems that need the outcome. Chat is in controlled rollout: we deploy it selectively, with existing voice clients first, so every deployment gets the same care as our voice agents.

In controlled rollout. Existing voice and automation clients get first access; new enquiries are quoted and scheduled selectively.

Why it matters

What this changes for your business.

Convert more visitors

Give prospects useful answers while collecting the information your sales process needs.

Deflect repetitive support

Handle predictable questions without making customers wait for a manual response.

Support your team internally

Help staff find policies, process answers, templates, and next steps without searching across tools.

What we build

Capabilities, in plain terms.

Website lead assistants

Qualify visitors, answer service questions, capture contact details and timing, and route enquiries.

Customer support assistants

Resolve FAQs, triage issues, collect missing details, and escalate with clean context.

Internal copilots

Give staff a reliable place to ask process, policy, product, and account questions.

Guided intake flows

Turn forms and chat into a more natural intake experience with validation and follow-up.

How it works

From first conversation to launched system.

01
Define the assistant role
We decide what the assistant can answer, what it should collect, and when it should hand off.
02
Connect knowledge and actions
We connect approved content, forms, CRM fields, ticketing workflows, and notification paths.
03
Train against real conversations
We test against likely questions and tune the assistant until it gives useful, controlled answers.

Pricing

Managed chat, priced like a utility.

Indicative pricing for rollout deployments — confirmed in your written quote. Prices ex-GST.

Managed chat agent

$129 per month

A chat assistant trained on your business with human handoff, managed by us.

Trained on your approved content
Lead capture and routing
Human handoff rules

Setup

from $1,400 one-time

Scoping, training content, integration, and testing before launch.

Content and boundary design
System integration
Pre-launch testing

With a voice plan

$99 per month

Same knowledge, same configuration, one team managing both — setup $790.

Shared knowledge with your voice agent
Reduced setup ($790)
Priority rollout access

Chat deployments are scheduled selectively during rollout — registering interest reserves a place in the queue.

Works with

Connected to what you already use.

Websites
CRMs
Help desks
Slack
Forms
Email

Questions

Asked before, answered honestly.

Why 'controlled rollout'?

Because we would rather deploy a small number of excellent assistants than many mediocre ones. Voice is our core service today; chat deployments are scheduled where we can guarantee the same quality.

Will the assistant make up answers?

We design boundaries, retrieval, fallback responses, and escalation rules to reduce unsupported answers.

Can it create tickets or CRM records?

Yes. The assistant can collect structured fields and create records in the tools your team already uses.

Next step

Bring the workflow. We will map the system.

Tell us how calls and follow-up work today, and we will show you exactly what Solvio would change — with a live demo, not a slide deck.